Reference

Privacy Policy For Your bkhoki Account

Our Privacy Policy explains what we collect when you open a bkhoki account, use the Live Dealer Lobby, or check DANA and QRIS payment status.

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bkhoki Privacy Policy For Your bkhoki Account
CONTACT THE TEAM

Policy Help For Login And Wallet Questions

A clear contact path helps when you want to exercise a Privacy Policy right or understand a wallet record. Tell us the account phone number, the request you are making, and any relevant payment reference; please do not send a password or full payment credential. We can then check the account path, receipt status, device access, or correction request with fewer follow-up questions. Your request remains subject to identity checks and where local law permits.

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Account access

If your phone verification or login record looks incorrect, contact us with the account phone number and the device path you used. We use those details to locate the right record before discussing a Privacy Policy request or changing account data.

Wallet record

For DANA, OVO, GoPay, QRIS, bank transfer, or virtual account questions, include the payment reference and date. We compare the receipt status with the account record without asking you to reveal a wallet password or private security code.

Data request

To ask for a copy, correction, restriction, or deletion under this Privacy Policy, state the exact request and the phone linked to your account. We may ask for account verification so one person cannot request another person’s records.

DATA HANDLING

Six Practical Privacy Safeguards

We handle Privacy Policy requests through the same account checks used for a phone verification or wallet status query.

Account details

We collect the details needed to create and maintain your account, such as your phone verification result and selected access settings. We do not need a password in a support request, and we use account details to connect your request to the correct record.

Payment matching

A DANA, OVO, GoPay, QRIS, bank transfer, or virtual account reference helps us match a payment status to your account. We use the reference for reconciliation and support, while avoiding requests for your wallet password or complete card credentials.

Device access

Your browser and device path can create access and security records when you move from login to the Live Dealer Lobby. We use this activity to identify unusual access and resolve a session issue, whether you connect by phone or desktop.

Cookie choices

Cookies can keep your session, language choice, and account path working between pages. You can manage cookies through your browser settings, although removing some may require another login or prevent parts of the account area from working as expected.

Retention period

We retain account, payment, and security records only for the period needed for the stated purpose or a lawful requirement. When a record is no longer needed, we delete it, anonymise it, or place it beyond routine account access.

Change requests

You can ask us to correct account details, provide a copy, limit certain use, or remove eligible records. Send the request with your linked phone number and a clear description; where local law permits, we will explain the result and any reason a record must remain.

Privacy Policy Questions Before Account Access

These Privacy Policy answers address the account, device, cookie, and payment questions you may search before opening an account. We keep the wording practical so you know what to send when asking about DANA, QRIS, phone verification, or a data change. The outcome of a request can depend on identity checks and local legal requirements.

It covers account details, phone verification, device and browser activity, cookies, game access records, and payment references linked to DANA, OVO, GoPay, QRIS, bank transfer, or virtual account use. It explains why we use each category and how you can request access or changes.

Phone verification connects the account to the person requesting access and helps us detect unusual login attempts. It also lets us locate the correct record when you ask about the Privacy Policy, a payment receipt, or a correction to your account details.

Yes. The Privacy Policy covers payment references and status records created when you use DANA or QRIS, as well as OVO, GoPay, bank transfer, or virtual account options. We use those references to match account activity and resolve receipt questions without needing your wallet password.

You can request a correction by sending the phone linked to your account and describing the inaccurate field. We verify the request before changing anything. Where local law permits, we will confirm the action or explain why a particular record cannot be changed.

Contact us with your linked phone number, the account area involved, and a clear request for a copy under the Privacy Policy. We may ask for additional identity checks, then provide the eligible account, device, cookie, or payment records through an appropriate account path.

We keep records for the time needed to operate account access, match payments, address security issues, or meet a lawful obligation. When that reason ends, we delete or anonymise the record where possible. Some payment or security records may therefore remain longer.

Yes. Your browser settings can clear or restrict cookies connected with the account path. Some settings may require you to log in again or may affect session features. The Privacy Policy explains the role of cookies, while your browser provides the control for local storage.

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